Need Help With Web Stuff?

Truth be told… in the time it takes you to watch all those videos online, we could have it done for you!
We do this everyday, are efficient, affordable and are truly excited to help your business grow.

  • Web / Landing Page Development
  • Custom Graphic Creation
  • Search Engine Optimization / Performance
  • Create Automatic Workflows
  • Data Management
  • Maintenance & Hack Prevention
  • SEO & Site Optimization
  • Privacy Policy Compliance
  • eCommerce Management
  • Interpret Data Analytics
  • Online Business Growth Support
  • Affiliate Marketing
  • Integrations & Customizations
  • Digital Strategy
  • Mobile App Solutions

WEB SOLUTIONS SUPPORT

$95/hr

  • Professional Digital Strategy, Web Development & Business Automation Specialists ready to partner with your business
  • Typical 24-48 hrs. turn-around time on simple activities.
  • Flat-Rate Estimates and Financing Available for more complex requests.
  • 24/7/365 Support Ticket System

STRATEGIC CONSULT

$145/hr

  • Align your online presence with a strategy that delivers positive results.
  • Automate processes that save you time and money.
  • Establish a community around your brand.
  • Works as a member of our Team or as an Independent Advisor helping the Team you have in place.

PROJECT MANAGER

Ask for Quote

  • Align your next development with a skilled professional with the technical expertise to oversee the development of your web solution projects.
  • Our PM Solutions include a centralized collaborative environment for task management, communications and file exchange to keep everyone on the same page.

Frequently Asked Questions

We understand budgets and we understand that there can be different approaches to how a task gets done, so we recognize it  can sometimes be difficult to figure out what you need.  If you are standing in that position, you have two options:

  1. Start with an hourly option to get started and determine how much time might be needed to complete the job.OR …
  2. Submit a request for a Project Estimate.

 

Typically, the majority of our customers reach out to us when they have extended their comfort zone or capabilities when working on their own website or web-related tools, and need some professional help to move forward. When that happens, we ask you to submit a Help Desk Ticket. When our Agents receive your request they will reach out to you using the contact information you provided to discuss access or information needed to complete your request. (Yes, contacting you is essential. While systems can be similar, each website can have customizations added in the code, and we want to be certain we can do our best to optimize our time to save you money.)

Like an Auto Mechanic, we evaluate the work to be done and give you a “fair time estimate”¹ for the cost to complete the project. If you decide to proceed, we will work through any authorizations and access necessary to complete the work so we can get started and you can move forward!

1: Fair-Time Estimate: We believe that to be “fair” means that neither party holds an advantage over the other person. We have seen far too many times where customers have been taken advantage of because they lack the technical know-how to know better and have spent far too much for way too little, so we made it a personal pledge to take a different approach. Since we are in service to you, we would rather be honest and earn your respect, so we prepare our quotes based on the concept that we want to treat you the way we want to be treated.

Short answer – Yes – however, depending on when you submit your request, it may take just a little longer to get done.  See, our Online Ticket System is available any time – 24/7/365, but unless you are a regular Maintenance Client, your Support Ticket will get scheduled behind those who have paid for Priority service.  Additionally, because we value family life and a social life outside of work, we encourage our Team to take time off; therefore, we operate with limited coverage over Evenings, Weekends and Holidays.  The majority of our Team is available Monday through Friday, from 7 am – 7 pm Central Standard Time.  So depending on demand and availability at the time of your request, turn-around time may not be same-day.

We know this may be a little different, but here’s why…

After 19 years of offering Web Support, we took a hard look at our costs and found that ‘around-the-clock’ service was an area we could make adjustments without really compromising the needs or service to our clients. See, what we found was that while we can and do offer emergency support for our Dedicated Maintenance Clients, in general most other clients required less ‘around the clock’ service.  When we surveyed our clients, those who responded said they were just fine waiting until normal hours for support because they primarily chose sleep over work.  So, since our clients were focusing on their lives, we decided to change the culture of our business as well.  Our “Family First” approach has allowed us to hand-select mostly local, USA based third-party partners and employees who truly love what they do.  In addition to them doing an awesome job we have been told that their loyalty runs deep because they totally appreciate the ability work for a company that honors a healthy balance of work-and-life.  So, to honor ourselves and our customers with in the same manner, we have made the decision as a company to reduce our costs while improving the quality of work we do for our customers, simply by compromising on our availability and offering “somewhat normal” working hours.  Those “somewhat normal” hours include Monday – Friday, 7 am – 7 pm CST.  It is up to our staff to elect to work weekend, evening, or holiday hours, and customize their schedule to complete projects for their Dedicated Support Clients or to complete project timelines.

If you have something that comes up that needs immediate attention, please know that you can always mark “URGENT” on your support ticket and it will be routed appropriately to our Support Staff on call.  

A Digital Strategist is someone who understands how all things on the internet are designed to work together.  Even better, they know what tools have a good reputation and what tools to consider with caution.

Function and efficiency in design is one part, but knowing how to monitor and manage the results of your design is the icing on the cake.

Again, this is where a Digital Strategist is key.  Ours has a keen awareness of user insights and can help you construct a consumer journey that provides exceptional data and on user interface as well as help you develop a design that saves you both time in money by skipping the mistakes that others are still making.

To get started, use the links above to schedule a consult with our Digital Strategist.

With so many digital tools and service providers available, it can be tough to know what and who will work best for your business.  Sometimes, without proper oversight, important details are skipped leaving you vulnerable to unexpected liabilities.  That’s where a Project Manager can help.

Our Project Manager is like a General Contactor in Construction.  They coordinate team efforts, monitor timelines and budgets,  and consult with you to make sure your risks are limited.

Our Technical Project Manager is actively involved in the day-to-day completion of tasks and is incredibly important in communicating to department heads both progress and greater ways to project effiecency in an ever-adapting technical environment.

To check the availability of our Project Manager to oversee your next Web Development project, use the link above to get started.

Our Merchant Provider accepts Debit/Credit Card, Apple Pay, Google Pay, or Cash App Pay.  If you have questions about how they handle your personal data, please view their Privacy Policy.

 

For Hourly Time reserved – yes!  When you book time, we add it to your “Time Bank” and then as work is completed, we draw from that Time Bank until it is depleted.

We encourage you to purchase conservatively, and what you believe is consumable within 30-60 days

For Monthly Recurring Time, you essentially add a certain number of hours to your monthly Time Bank.  On a regular basis, we monitor time investment on your activities and may mention to you if this falls short, or consistently holds excesses time.  You can then decide if you want to adjust your Time investment or if you want to continue to maintain your affordable budget to help you cover time for future projects or updates.

Payment Options

We accept Debit / Credit Cards via our Secure Merchant Provider.

payment options: mastercard, visa, american express, apple pay, and google pay

Upon payment completion, you will be invited to our Secure Client Portal and asked to authorize a Service Agreement that outlines our Terms of Service before work will begin.

Hourly Support Solutions
Terms & Conditions

All Service:  Once your purchase is confirmed, oyou will be invited to provide information to an agent or through our Secure Client Portal where we will ask you to update your credentials with any information necessary to complet the work requested.

Before work begins we will evaluate that the task can be completed within the time purchased.  If it requires more time, you will be contacted by one of our Agents to discuss your options.  Retainer clients only reserve the Priority on Tasks and have the flexibility to roll over time on tasks based on a preset budget. When a task is complete you will be asked to review and approve the work so the Work Order can be closed.

Quality Guarantee

All work is performed and approved by the client before the work order is closed to insure quality satisfaction.

Cancellations

For quoted projects, once the work has been authorized, it is put into production and can begin as s oon as projects before you have cleared.  If you need to cancel, and catch us before we begin work, you can request a complete refund.  If work has already begun, the refund will be pro-rated based on the time already consumed.  For Retainer clients, we require a minimum 30-day notice for discontinuation of service to allow time for us to remove our access on your accounts.  Failure to provide notice may forfeit unused time in your time bank as non-refundable.