Get Hourly Website Support for Your Business

  • Web / Landing Page Development
  • Content Writing
  • Search Engine Optimization / Performance
  • Create Automatic Workflows
  • Blog Writing
  • Privacy Policy Compliance
  • eCommerce Management
  • Interpret Data Analytics
  • Online Business Growth Support
  • Affiliate Marketing
  • Data Management
  • Maintenance & Hack Prevention
  • Content Updates
  • Integrations & Customizations
  • Digital Strategy

PERSONAL TECHNICAL TRAINING

$49/hr

  • Personal 1:1 Professional Guidance
  • Virtual Training via Zoom
  • Recording Available
  • 15% Student Savings on Hourly Tech Support
  • M-F (9 am – 9 pm CST)
  • Weekends by Request
Schedule Session!

HOURLY WEB TECH SUPPORT

$75/hr

  • Professional Web Developers
  • Typically less than 24 hrs. to turn-around
  • Flat-Rate Estimates and Financing Available for more complex requests.
  • 24/7/365 Ticket System
Submit Ticket

DEDICATED TECH SUPPORT

$125/hr

  • Professional Web Developers & Information System Support
  • Dedicated Contact and Development Team
  • 24/7/365 Online Access
  • Extension of Your Business
Get Custom Support

SOS EMERGENCY SUPPORT

$150/hr

For those situations, 24/7/365 when your Website has gone off-line, or has been compromised by a hack attempt and needs Emergency help to recover your website.

Maintenance Members Save 30%
Submit SOS Ticket!

Frequently Asked Questions

Many business owners want to have the knowledge on how to manage their website or web functions on their own, so they can control the demands their business needs, when they need it, to grow.  We get it!  But sometimes, things are not as easy as they appear.  That’s where some one-on-one training can support your efforts.

You schedule a Training Session with one of our Professional Trainers who then send you an email link to access your meeting via Zoom.  If your first time, we recommend preparing about 10 minutes in advance to get Zoom properly connected.  Then, at the time of your meeting, you use the link provided to join your Training Session which can be recorded for your reference.

Once the recording is available on the cloud, you will be notified so you can download the file.

Depending on how complicated what you want to learn may be, your Trainer may recommend multiple sessions so to help you feel more comfortable in mastering the skill.  Ultimately, the pace is up-to-you.  If need more help, simply schedule another session.

Typically, the majority of our customers reach out to us when they have extended their comfort zone or capabilities when working on their own website, and need some professional help to move forward. When that happens, we ask you to submit a Support Desk Ticket. When our Agents receive your request they will reach out to you using the contact information you provided to discuss access or information needed to complete your request. (Yes, contacting you is essential. While systems can be similar, each website can have customizations added in the code, and we want to be certain we can do our best to optimize our time to save you money.)

Like an Auto Mechanic, we evaluate the work to be done and give you a “fair time estimate”¹ for the cost to complete the project. If you decide to proceed, we will work through any authorizations and access necessary to complete the work so we can get started and you can move forward!

1: Fair-Time Estimate: We believe that to be “fair” means that neither party holds an advantage over the other person. We have seen far too many times where customers have been taken advantage of because they lack the technical know-how to know better and have spent far too much for way too little, so we made it a personal pledge to take a different approach. Since we are in service to you, we would rather be honest and earn your respect, so we prepare our quotes based on the concept that we want to treat you the way we want to be treated.

Short answer – Yes.  But depending on when you submit your request, it may take just a little longer to get done.  See, our Online Ticket System is available any time – 24/7/365, but unless you are a Dedicated Support Client, the Support Ticket may be reserved for our General Support Crew who has very limited coverage over Evenings, Weekends and Holidays.  The majority of that Team is available Monday through Friday, from 7 am – 7 pm Central Standard Time.  So depending on demand and availability at the time of your request, turn-around time may not be same-day.

We know this may be a little different, but here’s why…

After 19 years of offering Web Support, we took a hard look at our costs and found that ‘around-the-clock’ service was an area we could make adjustments without really compromising the needs or service to our clients. See, what we found was that while we can and do offer emergency support for our Dedicated Maintenance Clients, in general most other clients required less ‘around the clock’ service.  When we surveyed our clients, those who responded said they were just fine waiting until normal hours for support because they primarily chose sleep over work.  So, since our clients were focusing on their lives, we decided to change the culture of our business as well.  Our “Family First” approach has allowed us to hand-select mostly local, USA based third-party partners and employees who truly love what they do.  In addition to them doing an awesome job we have been told that their loyalty runs deep because they totally appreciate the ability work for a company that honors a healthy balance of work-and-life.  So, to honor ourselves and our customers with in the same manner, we have made the decision as a company to reduce our costs while improving the quality of work we do for our customers, simply by compromising on our availability and offering “somewhat normal” working hours.  Those “somewhat normal” hours include Monday – Friday, 7 am – 7 pm CST.  It is up to our staff to elect to work weekend, evening, or holiday hours, and customize their schedule to complete projects for their Dedicated Support Clients or to complete project timelines.

If you have something that comes up that needs immediate attention, please know that you can always mark “URGENT” on your support ticket and it will be routed appropriately to our Support Staff on call.  

Typically, for small tasks or issues that arise, we can turn around requests within a typical business day.  If it’s after hours, a holiday or a weekend, it may take us more like 24-48 hours unless you identify an urgency.  For larger tasks, like web development or something that we see will take us longer than 24-48 hours, you will be contacted by our Help Desk Manager who will provide further details along with a time/ flat-rate cost estimate for completing the work.  It is then up to you to decide if you want to authorize us to proceed.

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